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Customer Charter

we want to provide you excellent customer service and a great experience when you contact us

Damp and Mould - what we can do, and what you can do.


Some homes suffer from damp and condensation, which can lead to mould.

Mould is usually found in places where there is poor air flow and cold spots. There are lots of reasons why a home can be damp, with condensation being the most common.


Some damp and condensation problems can be because of issues with your home, and we will work with you to sort those problems out.

Some damp and condensation issues can be cleared up by following some simple tips...

Welcome to Rooftop

Rooftop Housing Group (the 'Parent') is a non-asset holding, non-charitable Registered Society. It does not own any homes but provides all operational and corporate services. It was formed on 13 November 2003.

Rooftop Housing Association Limited is a charitable association and focuses on provision of affordable housing for all household types and needs. 

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Be part of the Rooftop community

We do what we do because we want to support our communities and there are many ways in which you can help us provide the best support and services to these communities.

From volunteering a couple of hours a week to help those joining in with groups and activities we have many ways to help you get out and enjoy your community.

For when life gets a little difficult we will also be there and we provide lots of support and advice to help you get back on your feet.

Rooftop Community
Older People Service

Older peoples services

Rooftop has a selection of independent living and ExtraCare accommodation available for people aged 55 and over, and for those with a disability. 


This accommodation offers people with special requirements extra help and independence in a supportive and secure community, whilst giving them the freedom to enjoy their own home, which may be specially adapted.


We like to keep you informed on all of our activities and we value your input over what we do. We provide up to date news and information regarding all aspects of our business. Click here to read more...

Rooftop Edition 90 Autumn-Winter 2017-18
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