It’s simple really, if you want to be involved in what we do, at whatever level, then you can!
We want to put your experience of Rooftop at the heart of how we change and grow and get better at meeting your needs.
“Customer Engagement” is just another way of saying that we will listen and then we’ll do something about it. It’s simple really. If you want to be involved in what we do, at whatever level, then you can…
The Customer Scrutiny Panel (CSP) (formerly the Residents Excellence Panel or REP) is a group of residents set up to scrutinise Rooftop services to its residents, to make recommendations for improvement and to act as a source of assurance.
At Rooftop we aim to put customers at the heart of everything we do, and there are a number of ways that you can get involved with us to help shape our services.
We welcome residents' views on how we carry out our work and by getting involved you can really help us get our work right.
If you want to become involved you’ll receive copies of policies and procedures that are being developed or reviewed through the post, so it’s ideal if meeting regularly isn’t possible for you. By getting the documents you’ll review the policy or procedure and send it back to us with your comments and suggestions.
If you wish to remain involved you can join a small focus group of customers and staff to review the policy or procedure together.
If you would be interested in being part of a Focus group please contact your Neighbourhood Housing Officer to advise which service areas you are interested in.
You can contact us via our online form, email or telephone or by visiting our office in Evesham.
You will be contacted by your Neighbourhood Officer within 5 days or within 1 day if the complaint is of a serious nature
(Always call 999 in an emergency/you suspect a crime has been committed)
What Rooftop means to me