Terms and conditions

Please read these terms and conditions carefully as they apply to and govern your relationship with us and your use of the website.

Rooftop Housing Group Limited ("we", "us" or "our") is a Registered Society Register No. 29661R whose registered address is at 70 High Street, Evesham, Worcestershire WR11 4YD.

Please read these terms and conditions carefully as they apply to and govern your relationship with us and your use of the website at www.rooftopgroup.org and any other websites to which access is made available to you by us (together, "the Site"). By accessing and viewing the Site and its contents, you agree to be bound in full by these terms effective from the first time you do so and you agree to use our services in a manner consistent with them and with all applicable laws and regulations. If you do not agree in full with these terms, you may not use the Site (or any other sites made available by us).


Every effort has been made to ensure this site contains material that is accurate, complete and up-to-date. However, any information is provided on an "as is" basis and we do not warrant the accuracy and completeness of the material on the Site, whether expressly or impliedly.

You should not rely solely on material published on the website (particularly when making financial or other decisions) and should seek the relevant professional advice. Material on the Site should not be taken as representing financial, legal or other advice. The use of the Site is at your own risk and we shall not be liable for any loss or damage that might occur, howsoever arising, as a result of your use of the Site or your reliance upon the information contained on it.


We try to make content on the Site as accessible as possible. However, we cannot guarantee that all content  will be compatible with your systems and software.

Rooftop Housing Group will do what is reasonable to provide information from the Site in your language although we do not guarantee this and we assume no obligation to do so, or liability for failing to do so.


We reserve the right to make changes to our website, including the removal of information and services, at any time and without notice. Any changes will take effect on the date they are posted onto the Site or otherwise brought to your attention.


From time to time, we may run competitions on the website. These will be subject to terms and conditions stated at that time and may also be subject to these terms and conditions.

Intellectual Property rights

Rooftop Housing Group Limited either owns the intellectual property rights (including copyright) of the Site and materials on it, or has been licensed to use them by their respective owners. All rights are reserved. The materials on the Site may be retrieved and downloaded solely for personal use and may not be used for any commercial purpose without our prior written consent. Materials may not otherwise be copied, modified, published, or otherwise distributed without the prior written permission of Rooftop Housing Group Limited. Any requests to use Rooftop Housing Group material on the Site such as editorial, logos or images, should be made in writing to web@rooftopgroup.org but we shall have no obligation to comply with any such request.

Data protection

Your privacy is important to us and any information provided to us will be processed lawfully and fairly in accordance with the Data Protection Act 2018 (the DPA). We will use reasonable endeavours to ensure that your details are accurate and up-to-date and that we apply adequate security measures to protect it. Please ensure that you let us know if the details you have provided us with change at any time.

Various pages of the Site may allow you or require you to submit personal details (including your name and contact details) and other functions may require you to do so. By submitting this information, you consent to our processing and using it as we may require to provide the service requested by you (which may include contacting you) and to offer you such information as may be related to it.

We may use your personal information to:

  • Confirm, update and improve our records;
  • Identify and inform you of services that may be of interest; and
  • Analyse and develop a relationship with you.

Personal information you supply us with and the information about your use of our services will be used by us or members of our group of companies to tell you by letter, telephone or email about services that may be of interest to you. You can choose to opt out of these communications at any time by telephone, email or by writing to us. Your personal information will not be disclosed to any third party other than within our group unless we believe that such disclosure is required for us to arrange the services you have submitted that information for (for example, to our contractors for housing management purposes) or for our internal business purposes. Any disclosure to third parties will be made in accordance with the DPA.

You have certain rights under the DPA, including the right to see the information we hold about you, the right to have any wrong information corrected, and the right to require us to stop processing your personal data. Please contact us if you would like to discuss any of these.

For further information see our Privacy Statement


Cookies are small amounts of information that are sent to and are stored on your computer. They may be used by us to identify you when you visit the Site, and to make your use of the Site more convenient for you. If you do not wish to have Cookies stored on your computer you can disable Cookies on your Internet browser.

Privacy of communications

Information provided to or by us through the Site, including by email, cannot be guaranteed to be secure or error-free. Such information may be subject to loss, interception, or alteration. We will not be liable for any loss or damages, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any other way.


The Site and its contents are provided by us on an "as is" and "as available" basis and no representations or warranties of any kind are made (and are expressly disclaimed to the fullest extent permitted under law) with respect to the Site, its contents and the services available on it.

We make every effort to ensure that the Site is free from viruses or defects. However, we cannot guarantee that your use of the Site, any server hosting the Site or any websites accessible through it will not cause damage to your computer or otherwise. Nor do we guarantee that use of the Site will be uninterrupted, timely, secure and/or error free. It is your responsibility to ensure that the right equipment is available to use the Site and to filter out anything that may damage it. To the fullest extent permitted by law, we shall not be liable to any person for any loss or damage which may arise to computer or other equipment as a result of using the Site and we accept any responsibility for loss or damage including, without limitation, any special, consequential or indirect loss.

You agree to use www.rooftopgroup.org only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of www.rooftopgroup.org  Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue.

If you have a query or complaint about our terms and conditions or about the Site, you can contact us by email at web@rooftopgroup.org

Nothing in these terms shall operate to limit or exclude our liability for fraud, death or personal injury caused by our negligence, or any other matter which we cannot limit or exclude by law.

Links and linking to our website

Where we provide links on the Site, we are not responsible for the content of any such external links and following such links shall be at your own risk. Linking to a third party site does not represent any representation, endorsement or approval of the content of that site by us including any advice, opinion or information provided on such site.

If you would like to link to the Site or for the Site to link to your website, please contact web@rooftopgroup.org

Parent or guardian responsibility

It is the responsibility of parents and/or guardians to oversee the use of the Site by children and/or dependents. Users under the age of 18 must get consent from their parent and/or guardian before submitting personal information.

Phone calls

All phone calls in and out of Rooftop Housing Group are recorded to ensure we meet our quality standards and recordings may be used for training purposes.

Provision of online service

Rooftop Housing Group will do its best to ensure that the Site is available 24 hours a day. However, we will not be held liable:

  • for any period of  unavailability or faults for any time or period
  • for any loss of data, forms, emails or other information submitted or modified

Where it is within our control and wherever possible, we will advise users of any downtime to the Site caused by essential maintenance.

Third party rights

Permission to reproduce our material does not extend to material relating to a third party (copyright relating to registered trademarks, logos, etc). To reproduce such material will require consent from the third party concerned.

Individuals who believe that their intellectual property rights have been infringed either on the internet or through online services provided by Rooftop Housing Group Limited can contact us using the site feedback form and may ask for the material to be removed or access to it blocked. Rooftop Housing Group Limited will investigate these complaints and will take the appropriate action if Rooftop Housing Group Limited is satisfied that the infringement is taking place or if it is required to do so by law.

User code of conduct

Users shall not:

  • Impersonate another person be it a customer, staff member or any other person
  • Knowingly submit false or misleading information
  • Submit defamatory, illegal, indecent or libellous information
  • Submit, upload or cause damage to the Site or its users’ computer systems, by uploading harmful viruses or other harmful files
  • Misuse the Site for any unlawful purpose

Should a user of the Site break this code of conduct, Rooftop Housing Group Limited reserves the right to take appropriate action accordingly.


No waiver by us of any breach of these terms shall be a waiver of any subsequent breach of the same or any other provision of them.

These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms.

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