When you sign your tenancy agreement you are agreeing to pay your rent on time and to not fall into arrears.
Most people find that Direct Debit, is the easiest and most convenient way to pay and you can choose a payment frequency, weekly on a Monday or Friday or Monthly, to suit you.
You can use MyRooftop, our App, to make managing your payments easy. You can also control other aspects of you tenancy.
You can find all the details here.
Your first rent payment must be paid when you take on the property and your Direct Debit will be set up to collect all future payments. If you wish to set up a new Direct Debit or to make changes to your existing arrangement, please contact the Income Team.
If you are able to, we’d always encourage a slight overpayment each month, it means that if your circumstances change (you need to make a new Universal Credit Claim for example) you won’t immediately fall into rent arrears and it gives more peace of mind.
If you need to pay via an alternative payment method, please discuss this with your Neighbourhood Officer or contact the Income Team.
We think very carefully about how we develop new homes for rent, making sure that they are financially viable – what we mean by financially viable is the rent for the homes (whether it is “affordable rent” or “social rent”) needs to cover the costs of development, loan repayments, maintenance, and investment over time.
Our Income Team will chat through your situation with you and assess how we can best help.
We have two specialist Money Advisors who can give you advice on benefits and budgeting. They can also point you to other organisations that may be able to help.
We can then come to an agreement with you that will help you start reducing your rent arrears at an amount you can afford.
For independent advice you can also visit your local Citizens Advice Bureau.
If you claim Housing Benefit or Universal Credit to help pay your rent it is your responsibility to ensure your claim is always up to date and to notify us of any changes to the amount you receive.
If you need to discuss your rent account with us please contact Rooftop Housing Groups Income team directly. You must contact us if you need support with your rent account.
What Rooftop means to me