Customer Handbook | Rooftop Housing Group

Introduction

The Customer Handbook is your guide to our services. It includes information that explains your tenancy agreement, what you can expect of us and what we expect of you. The handbook also includes contact details for the emergency services, how to contact us, how to report a repair and other important information.

Customer Handbook Rent and Service Charges

Customer Handbook Your Community and Neighbourhood

Engagement standards

Our Engagement Standards show what you can expect from us when you get in contact with us.

There are also different groups that you can join and be part of. These groups help Rooftop give better service

Help Us to Help You

Have a Conversation

Get Involved

What Rooftop means to me

"Staying at Rooftop whilst working long hours in the health service gives me great peace of mind. The team is fantastic and always ensures that my stay is comfortable. Ultimately, Rooftop helps me provide better care for my patients. "

A doctor staying at our key worker accommodation

Keyworker Customer