Customer Scrutiny Panel

A group of our residents who help ensure that we become a better company and provide the services at a standard that you expect.

people in a meeting

Who are the Customer Scrutiny Panel?

The Customer Scrutiny Panel (CSP) is a group of customers set up to scrutinise Rooftop services to its residents, to make recommendations for improvement and to act as a source of assurance.

The panel works from a list of services that are considered in need of a review. This list is prepared in consultation with customers to ensure we are looking at areas that matter to you.

What does the CSP do?

We aim to review between two and four service areas each year. When a topic is under review, it is looked at in the following ways:

  • Considering existing policies and procedures
  • Interview with the relevant senior officer
  • Interview with relevant officers delivering the service to residents
  • Working on internal scrutiny and the complaints review
  • Interview relevant partners Rooftop works with such as Wychavon if the review involved lettings
  • Shadowing staff Engaging customers via surveys including social media
  • When the review has been carried out, recommendations are made for changes to the service area.
residents meeting group

Customer Scrutiny Panel Review Reports

Customer Scrutiny Panel Review Report - Anti Social BehaviourCustomer Scrutiny Panel Review Report - Anti Social Behaviour
Customer Scrutiny Panel Review Report - Grounds MaintenanceCustomer Scrutiny Panel Review Report - Grounds Maintenance
Arrow right

Meet the Customer Scrutiny Panel


Want to find out more?

If you'd like to be part of the CSP then please click the button to fill out the form and we will get in contact with you.

What Rooftop means to me

"Rooftop means security to us. They support the community and provide homes to those in need. They have brilliant staff and workers with any problems dealt with quickly and professionally."

Mr Thring

Family Member

Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.