Planned works

Planned works include individual property planned works and communal planned works.

Buildings need regular servicing and repairing throughout their life to make sure they are dependable and safe. Items such as boilers, kitchens, bathrooms, windows, external doors, lifts, fire alarms and emergency lighting (we call these components) need servicing and safety checks throughout their lives and will need to be replaced eventually. When these components are replaced the servicing and testing cycle continues.

Planned works replacements are based on the component’s lifecycle as well as the Government’s Decent Homes Standard (DHS), which determines ages of components such as bathrooms and kitchens. Planned works also include recurring decorations, which are not replacements but are required on a regular basis.

Rooftop’s Stock Condition Survey

A stock condition survey is a survey that assesses the age and condition of the property’s major components. This information is used to plan the replacement of the components.

A stock condition survey was carried out on a large number of Rooftop’s properties in 2023-24, and the remaining properties are planned to be surveyed in 2024-25.

Cancelling planned works appointments

To make sure that works aren’t delayed, you must tell the contractor straight away if you won’t be available for the appointment.

Customer Satisfaction Surveys

Rooftop will contact customers when works have finished, to ask for feedback on the works carried out. This is a customer satisfaction survey, and we will use this it to improve our service to you.


It is important that asbestos is managed safely. Properties built before 2001 will need an asbestos survey. This is to make sure that if it is present, it is not disturbed during the work carried out, and allow for the safe removal of it if needed. These surveys will be carried out before any work is carried out.

Planned works programme

Rooftop has a planned works programme for the next 30 years. The programme helps us calculate how much money will be needed to maintain our properties over
this time. Yearly planned works programmes are set to replace components that are near to the end of their useful life.

The main planned works for 2024-25 can be seen here:

Consultation with customers

As some of the works can be disruptive, Rooftop will consult with you before any work begins.

Planned works

As some of the works can be disruptive, Rooftop will consult with you before any work begins.

Individual property planned works

  • Kitchens and Bathrooms
  • Heating and hot water
  • Window and door replacements
  • Cyclical decorations
  • Roof replacements both flat and pitched and fascia and gutter replacements

Communal planned works

  • Internal decoration of communal areas
  • Fire alarm systems
  • Lifts – refurbishment and replacements

Find out more about individual property planned works and communal planned works, including information about what is included, how long the work will take, customer choices, life cycles of components and consultation.

What Rooftop means to me

"I have been living in Rooftop accommodation for over 2 years. They look after everything - that's such a relief when you're a keyworker!"

Dr Ali

Keyworker Customer

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