Customer Service Standards
We want to give you excellent customer service and a great experience when you contact us.
Delivering excellent services and a great experience
The Service Standards sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.
Service Standards
Our Service Standards tell you what services you can expect, and how we carry out those services.
We publish performance information requested by you which includes repairs, investment in the home, ASB, and customer service. Click here to see the figures.
What Rooftop means to me
"I have been living in Rooftop accommodation for over 2 years. They look after everything - that's such a relief when you're a keyworker!"
Dr Ali
Keyworker Customer
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