Neighbourhood Housing Officers

Your Neighbourhood Housing Officer is there to help you with various tenancy related issues.

Here to help you

At Rooftop Housing Group we have a team of dedicated Neighbourhood Housing Officers on hand to offer you advice and support about your tenancy and community. Their aim is to ensure that your tenancy with us is happy and successful.

Your Neighbourhood Housing Officer is your main point of contact for any help and support that you may want or need for your home and the surrounding area. This support covers day to day housing enquiries, advice on your tenancy and how to report problems.

Find out who your Neighbourhood Housing Officer is and how to contact them below.

Your Neighbourhood Housing Officer can offer support with

  • Moving In
  • Tenancy management ensuring both we, and you, meet the obligations set out in the tenancy agreement
  • Tenancy changes – Succession, mutual Exchanges and where there has been a change in name or relationship
  • Deal with estate matters such as inspections, where they look at any improvements that can be made to common areas, fly tipping on land, abandoned vehicles, and identifying any safety hazards
  • Referrals for support
  • Alterations to your home
  • Deal with any reports of anti-social behaviour that you raise and support other agencies such as the Police and Local Authority on issues that affect the lives of our tenants
  • Moving Out

Meet our officers and the areas they manage

Ryan Williams
Team Leader

Bishop's Cleeve

Sophie Round
Team Leader


Jessica Ward
Neighbourhood Housing Officer

Wickhamford - Childswickham - Four Pools - Broadway

Tony Henderson
Neighbourhood Housing Officer - Gypsy and Travellers

Cookhill - Bromsgrove - Redditch - Kidderminster - Stourport - Dudley - Droitwich - Kingswinford - Solihull

Corinne Davis
Neighbourhood Housing Officer

Blackminster - Bretforton - Badsey - Pebworth - Honeybourne - Cleeve Prior - North Littleton - South Littleton - Aldington - Middle Littleton

Lisa Tandy
Neighbourhood Housing Officer

Pershore - Pensham

Naomi Nobes
Neighbourhood Housing Officer

Bishampton - Church Lench - Lower Moor - Peopleton - Wyre Piddle- Throckmorton - Fladbury - Eckington - Birlingham - Bricklehampton - Charlton - Elmley Castle- Great Comberton - Little Comberton - Wick - Cropthorne - Hampton - Rous Lench

Tracey Rogers
Neighbourhood Housing Officer

Offenham - Harvington - Norton - Bengeworth

Catherine Wood
Neighbourhood Housing Officer

Evesham - Hinton on the Green- Sedgeberrow

Gemma Freeman
Neighbourhood Housing Officer

Walkinshaw Court/Carpenter House/St Catherines -Stoke Orchard - Hempsted - Dursley - Stroud - Lydney

Gina Simpson
Neighbourhood Housing Officer

Welland -  Malvern - Fernhill - Norton-Juxta-Kempsey - Whittington - Kempsey - Broughton - Dormston - Inkberrow - Stoulton - Upton Snodsbury - White Ladies Aston - Besford - Defford - Pirton - Strensham - Wadborough - Tibberton - Worcester - Drakes Broughton - Pinvin - Lower Sapey - Hereford - Naunton - Ross

Andrea Beech
Neighbourhood Housing Officer

Gretton - Winchcombe - Moreton in Marsh - Aston -Ashton - Coombehill - Beckford - Bredons Norton -Kemerton - Bredons - Tewkesbury - Cheltenham

What Rooftop means to me

"The Neighbourhood Officer was brilliant…I've just moved into this property and the services I've used have been excellent."

N Bodie


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