Neighbourhood Housing Officers
Your Neighbourhood Housing Officer is there to help you with various tenancy related issues.
Here to help you
At Rooftop Housing Group we have a team of dedicated Neighbourhood Housing Officers on hand to offer you advice and support about your tenancy and community. Their aim is to ensure that your tenancy with us is happy and successful.
Your Neighbourhood Housing Officer is your main point of contact for any help and support that you may want or need for your home and the surrounding area. This support covers day to day housing enquiries, advice on your tenancy and how to report problems.
Find out who your Neighbourhood Housing Officer is and how to contact them below.
Your Neighbourhood Housing Officer can offer support with
- Moving In
- Tenancy management ensuring both we, and you, meet the obligations set out in the tenancy agreement
- Tenancy changes – Succession, mutual Exchanges and where there has been a change in name or relationship
- Deal with estate matters such as inspections, where they look at any improvements that can be made to common areas, fly tipping on land, abandoned vehicles, and identifying any safety hazards
- Referrals for support
- Alterations to your home
- Property and Tenancy audit visits: the purpose of this visit is to check that the details we hold about you and your household are correct and up to date. This allows us to better understand your needs and provide you with a better service. During this visit a full walk around of the property will be completed to check all tenancy obligations are being met. It also gives you the opportunity to ask your Neighbourhood Housing Officer any questions and to raise anything with us. Your feedback and input are valuable to us, and we want to ensure that we address any specific needs or concerns you may have.
- Deal with any reports of anti-social behaviour that you raise and support other agencies such as the Police and Local Authority on issues that affect the lives of our tenants
- Moving Out
Meet our officers and the areas they manage
Cookhill - Bromsgrove – Birmingham - Redditch - Kidderminster - Stourport - Droitwich
Wickhamford - Childswickham - Four Pools - Broadway
Blackminster - Bretforton - Badsey - Pebworth - Honeybourne - Cleeve Prior - North Littleton - South Littleton - Aldington - Middle Littleton
Offenham - Harvington - Norton - Bengeworth
Evesham - Hinton on the Green- Sedgeberrow
Bishampton - Church Lench - Lower Moor - Peopleton - Wyre Piddle- Throckmorton - Fladbury - Eckington - Birlingham - Bricklehampton - Charlton - Elmley Castle- Great Comberton - Little Comberton - Wick - Cropthorne - Hampton - Rous Lench
Gloucester - Hempsted - Dursley - Stroud – Forest of Dean – Minsterworth
Gretton - Winchcombe - Moreton in Marsh - Ashton - Coombehill - Beckford - Bredons Norton -Kemerton - Bredons - Tewkesbury – Cheltenham - Walkinshaw Court - St Catherines -Stoke Orchard
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Tel:
01386 420807Welland - Malvern - Fernhill - Norton-Juxta-Kempsey -Whittington - Kempsey - Broughton - Dormston - Inkberrow - Stoulton - Upton Snodsbury - White Ladies Aston - Besford - Defford - Pirton - Strensham -Wadborough - Tibberton - Worcester - Drakes Broughton - Pinvin - Lower Sapey -Hereford - Naunton - Ross
Houndsfield Lane – Gables Close – Rosamund Close
What Rooftop means to me
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Tenant
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