Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
As part of Rooftop Housing Group's housing management we carry out regular property MOT's to make sure that the right people are living in our properties.
We work with other social landlords and statutory agencies to detect fraud where the law requires it or where information sharing protocols are in place.
This collaboration has allowed us to join two new groups; the Mercian Tenancy Fraud Forum and The Gloucestershire Tenancy Fraud Forum. As part of these groups we share experience and knowledge to help find the best possible way to stop fraud happening.
Housing tenancy fraud is not a victimless crime – it stops homes being let to those in need, it costs money, and stops new homes being built... no one wins.
If you see or hear anything suspicious, please get in touch, We need you to help us to stamp it out.
What we are doing to tackle tenancy fraud
Repairs
We are responsible for most repairs in your home and will ensure that your home is safe for you to live in.
Report a repair
Rooftop takes the maintenance of your home seriously, and we will complete essential repairs to keep your home safe, sound and secure within our target timescales. It is your responsibility to promptly report repairs needed to the property.
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gas appliances
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heating and hot water
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toilets, baths, pipes and sinks
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electrical wiring and any appliances they provide
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common areas such as lifts and communal entrances
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the structure and exterior of the building – including the roof, walls, windows and external doors
Our standard response times remain in place for emergency and urgent repairs; you can expect an emergency repair appointment within 24 hours and an urgent repair appointment within seven days. A regular repair will be made by appointment.
Repairs that are your responsibility
Rooftop Housing Group don't have to fix damage caused by you or your guests. If they do repair something you've damaged, you can be charged for this. If you think you or a family member will struggle to complete a repair, Rooftop can do it for you but we will charge for this work, plus an administration fee on top, all of which will need to be paid for up-front. It may be cheaper for you to find a local tradesman to do the work on your behalf.
There are also a number of minor repairs that we expect you to complete, such as:
Unblocking sinks, baths and toilets