Domestic abuse

We run a confidential domestic abuse helpline that offers advice and information to people who want to talk through their options.

Helping you find the right support

Domestic abuse is any form of unacceptable personal abuse and happens to women, men and children. At some point in their lives, it will affect 1 in 4 women and 1 in 6 men.

It can be committed by a partner or ex-partner, or a family member and can involve a wide range of abusive and controlling behaviours. Domestic abuse can also include issues such as coercive control, forced marriage and honour crimes.

  • 2 women a week and 1 man a fortnight are killed in England and Wales by a current or former partner.
  • 1 in 4 people identifying as Lesbian, Gay, Bisexual or Transgender experience domestic abuse during their lifetime

Domestic Abuse manifests itself in many ways

Domestic abuse can be defined as an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour, including sexual violence, in the majority of cases by a partner or ex-partner, but also by a family member or carer. It is very common.

Domestic abuse can include, but is not limited to, the following:

  • Coercive control (a pattern of intimidation, degradation, isolation and control with the use or threat of physical or sexual violence)
  • Psychological and/or emotional abuse
  • Physical or sexual abuse
  • Financial or economic abuse
  • Harassment and stalking
  • Online or digital abuse

Who can I talk to if I need help?

For some people, disclosing they are a victim of Domestic Abuse can be very difficult. We understand the barriers victims might face, so to help we run a confidential domestic abuse helpline that offers advice and information to people who want to talk through their options.

You can call the Domestic abuse helpline 24 hours a day, 7 days a week. The number is 0800 980 3331 available for Women and Men

There is also a dedicated Male helpline 0800 014 9082 that runs on a Tuesday every week 11am-3pm, however we will get back to any messages left outside of that time as soon as we can.

GALOP (LGBT+ Domestic Abuse Helpline): 0800 9995 428

What if I need to Flee?

We understand that victims may not feel safe and may need to leave their partner/family members quickly. In Worcestershire, Women’s Aid operate a safe refuge space for women and their children fleeing abuse.

Rooftop Housing Group also operate a safe-house provision that you can be referred to. This is open to men and/or women fleeing abuse with or without children.

Want to know more? Please call the West Mercia Women’s Aid 24/7 domestic abuse helpline on 0800 980 3331.

Housing District Contact Detail - talk to the area that you are currently living in



Tel: 01386 565000

Worcester City

Tel: 01905 722589


Redditch Borough housing


Tel: 01527 534069

Bromsgrove District Council

Tel: 08000850160

Wyre forest District Council

Tel: 01562 732928

What support do Rooftop offer?

For victims of domestic abuse, Rooftop offers a number of support services.

If you feel you would like support please call 0800 980 3331.

If you are a professional wanting to refer someone please go to the West Mercia Women's Aid Website

  • Support for men - The service provides advice and support, offering a tailored programme of one-to-one support, helping with any issues experienced due to current domestic abuse, or because of domestic abuse in a previous relationship. We also provide a bespoke group programme for men
  • Male Domestic Abuse Helpline – available 24hrs daily 0800 014 9082
  • We provide Wychavon housing district with safe accommodation
  • We provide Domestic Abuse support to survivors living in safe accommodation throughout Worcestershire.

1-2-1 community support for Women

West Mercia Women's Aid have dedicated female domestic abuse support workers who are responsible for working with clients to help empower them to move on from the abuse they have or are enduring. This targeted form of support will assist the client in directing them towards a path that is more prosperous than it is currently.

Our experienced support workers will act as your liaison and guide. Your Neighbourhood Officer can help you and refer you to access support .

Group recovery programmes

Open to female victims of domestic abuse, these programmes are run by West Mercia Women's Aid and are designed to help women work towards greater empowerment and awareness of the dynamics of abuse and how this affects her and her children.

woman at work experience

M.A.R.S. Programme

Open to male victims of domestic abuse, this programme is designed to help men understand domestic abuse in more detail and to build resilience for them to develop more positive relationships.

Working with partners

Subscribe to our newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.