Customer Charter
We want to give you excellent customer service and a great experience when you contact us.
Delivering excellent services and a great experience
This Charter sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.
Customer Promises
Our Customer Promises are the way we will work together through your time living in a Rooftop home.
Our Promises
Service Standards
Our Service Standards tell you what services you can expect, and how we carry out those services.
Moving In
Rent and Service Charges
Neighbourhoods and Support
Building New Homes
Communication
Repairs
Keeping You Safe
Engagement standards
Our Engagement Standards show what you can expect from us when you get in contact with us.
There are also different groups that you can join and be part of. These groups help Rooftop give better service
Help Us to Help You
Have a Conversation
Get Involved
What Rooftop means to me
Dr Ali
Keyworker Customer
