Customer Charter
We want to give you excellent customer service and a great experience when you contact us.
Delivering excellent services and a great experience
The Customer Charter set out in Customer Promises and Service Standards sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.
Customer Promises
Our Customer Promises are the way we will work together through your time living in a Rooftop home.
Our Promises
Service Standards
Our Service Standards tell you what services you can expect, and how we carry out those services.
As we develop a new Customer Strategy between now and the Summer, we have taken the opportunity to review our Service Standards with our Engaged Customers. We also publish performance information requested by you which includes repairs, investment in the home, ASB, and customer service. Click here to see the figures.
What Rooftop means to me
N Bodie
Tenant
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