Lettings Officer
Location: Evesham, with travel to other offices or schemes as required
£27,313 per annum, 37 hours per week
Are you an organised, customer-focused professional with a passion for housing? Rooftop Housing Group is looking for a dedicated Lettings Officer to join our friendly and hardworking team in Evesham.
This is a rewarding and fast-paced role where you’ll take ownership of the lettings journey – from pre-tenancy assessments right through to sign-ups – ensuring customers move into their new homes smoothly and with the right support in place.
What you’ll be doing
- Advertise and allocate vacant homes via Local Authority nominations, direct marketing, or estate agents
- Carry out pre-tenancy and affordability assessments to ensure suitable and sustainable tenancies
- Prepare offers, tenancy agreements, and manage sign-ups for new tenants, including new developments
- Support existing tenants through the termination process, reducing void times and rent loss
- Work closely with internal teams and external partners to ensure a seamless and positive lettings experience
- Maintain accurate records, complete CORE data uploads, and contribute to service improvements
- Coordinate garage lettings, temporary accommodation furniture orders, and void property processes
- Attend and chair allocation panel meetings, including those for Extra Care schemes
What we’re looking for:
- Previous experience in a lettings, housing, or administrative support role
- Strong communication, organisational and IT skills (especially MS Office)
- Customer-first approach with the ability to handle sensitive situations confidently
- A flexible and positive team player, able to work across different services and locations
- Maths and English GCSEs (or equivalent)
- A valid driving licence and the use of a vehicle insured for business use
Desirable (but not essential):
- Level 2 qualification in Housing, Advice and Guidance (or willingness to work towards it)
- Familiarity with QL housing systems or similar software
- Knowledge of social housing or working with vulnerable customers
We work together – We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
The benefit
- Flexible working
- Holiday buying and selling scheme
- A day’s paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications
- 2 days paid volunteering leave per year
Closing date: 9am on 4 August 2025
Interview date: TBC
Please refer to the recruitment pack upon completing your application.
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