Benefits & Income Advisor
Permanent, 37 hours per week (Monday – Friday)
Help make a real difference in our customers’ lives
We’re looking for someone passionate about helping customers get the support they need. In this role, you’ll guide people through their welfare benefit entitlements, help them budget, reduce rent arrears, and connect them with specialist services.
You’ll speak with customers by phone, text, online, or face-to-face, carrying out benefit assessments and supporting applications, revisions, and appeals. You’ll also work closely with our Income Collection team to tackle affordability issues and prioritise debts, referring cases to debt advisers or internal support where needed.
If you’re great at solving complex problems, can confidently present cases to tribunals or other bodies, and want to make a real difference, we’d love to hear from you.
About you
We’re looking for someone who loves helping people find their feet financially. If you understand welfare benefits, know how to guide someone through an appeal, and can make tricky money matters feel less daunting, please contact us.
You’ll be the kind of person who listens with empathy, asks the right questions, and quickly earns people’s trust. You’ll also enjoy working with other organisations to get customers the best possible support.
A Level 3 Advice and Guidance qualification is a plus, but not essential as your experience and passion matter most.
The Benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible working
- Holiday buying and selling scheme
- A day’s paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
We work together – We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Please let us know if there is anything we can do to make this application process more accessible.
Closing date: 9.00am on Monday 1 September 2025
Please refer to the recruitment pack upon completing your application.
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