As a V1/G1 rated registered housing provider Rooftop Housing Group is serious about transparency, honesty, and clarity.
Every year we publish our financial reports, and our ‘Customer Report’ so that customers, investors and stakeholders can see where we are spending our money, and how we are fulfilling our commitment to value for money.
As a not-for-profit we know that every penny in our organisation needs to be used to help our communities and we are committed to showing you how we do that.
Customer reports
We want to show you the good we’re doing in your community.
Customer Complaints and Service Requests
When customers contact us to raise a concern or issue, their feedback is logged as a service request.
Some service requests go on to become formal complaints, and our complaints policy sets out what our customers can expect from us if a service request does become a formal complaint.
