Reporting

As a V1/G1 rated registered housing provider Rooftop Housing Group is serious about transparency, honesty, and clarity.

 

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As a V1/G1 rated registered housing provider Rooftop Housing Group is serious about transparency, honesty, and clarity.

Every year we publish our financial reports, and our ‘Customer Report’ so that customers, investors and stakeholders can see where we are spending our money, and how we are fulfilling our commitment to value for money.

As a not-for-profit we know that every penny in our organisation needs to be used to help our communities and we are committed to showing you how we do that.

Annual reports

Every year in line with financial regulations we publish our Annual Financial Report.

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Annual Report and Financial Statements
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Rooftop Housing Group Annual report 2016-17
 

Customer reports

 

We want to show you the good we’re doing in your community.

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Customer Annual Report 2018-1
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Customer Complaints and Service Requests

When customers contact us to raise a concern or issue, their feedback is logged as a service request. 

Some service requests go on to become formal complaints, and our complaints policy sets out what our customers can expect from us if a service request does become a formal complaint. 

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Complaints Self Assessment

The Housing Ombudsman’s Complaint Handling Code (CHC) sets out a range of recommendations and criteria designed to improve the quality and consistency of complaint handling across the Housing sector. It is also intended to enable access to the complaints process by ensuring Housing providers promote their complaints process with residents and that customers understand how to make a complaint and what they should expect from their landlord when they do complain.

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Environmental, Social and Governance Reporting

Rooftop Housing Group is proud to be an early adopter of the new housing association Environmental, Social and Governance (ESG) reporting standard, as overseen by The Good Economy.

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Development spend

We want to show you the good we’re doing in your community.

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Approved non-confidential minutes of the Joint Boards

As part of the NHF Code of Governance (2020) Action Plan we have committed to publish approved non-confidential minutes of the Joint Boards

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