We regularly gather customer feedback through surveys by phone, email and text message, but from now until 31 March 2026, Pexel Research Services, an independent market research company, will conduct the following surveys for Rooftop by phone.
Tenant Perception Phone Survey
- The Regulator of Social Housing has introduced new Tenant Satisfaction Measures (TSMs). The Tenant Perception Survey measures how social housing landlords like Rooftop perform in areas like repairs, safety, and communication with customers and contractors. More details about TSMs are available on our website: rooftopgroup.org
Responsive Repairs Phone Survey
- Rooftop measures how its repair contractors perform by asking customers who have recently had a repair what they thought of the service they received.
How it works
Both surveys are being carried out by Pexel Research Services by phone.
You may be randomly selected and called from 020 4538 9096.
Please take part if you are willing to give us your feedback. The survey will only take a few minutes. Your feedback helps shape our services and ensures we continue delivering responsive support.
About Pexel
Pexel is accredited to an international quality standard for market research and abides by the Market Research Society Code of Conduct. All calls are recorded and sampled for quality checks.
Thank you for your support.
.png)
