Better business

New consumer standards introduced by the Regulator of Social Housing

Rooftop Communications Team
April 1, 2024

Following the tragic Grenfell Tower fire in 2017, the Government committed to changes to the consumer regulation of social housing to strengthen the accountability of landlords for providing safe homes, quality services and treating residents with respect.

Working closely with a range of organisations and individuals including landlords, tenants, investors and government bodies and the changes introduced by the Social Housing (Regulation) Act 2023, the Regulator of Social Housing has revised its approach to the regulation of social housing and published four new consumer standards which come into effect from 1 April 2024:

  • Safety and Quality Standard – outcomes about the safety and quality of tenants’ homes
  • Transparency, Influence and Accountability Standard – outcomes about how landlords provide information, listen to tenants, and act on their views
  • Neighbourhood and Community Standard – outcomes about how landlords work with other organisations to help ensure tenants live in safe neighbourhoods
  • Tenancy Standard – outcomes about how landlords allocate and let homes and manage tenancies

For more detail on the consumer standards, you can follow this link to the Regulator of Social Housing’s website:

Regulator of Social Housing - GOV.UK (

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