Successful lives

More support on energy bills (updated on 13 March with links for application)

Rooftop Communications Team
March 13, 2023

The Government announcement about additional funding for those who missed out on the Energy Bills Support Scheme (EBSS), means that you could apply for support.

People who don’t have a direct relationship with an energy supplier, including care home residents, those living in park homes and those pay for energy through a landlord, housing manager or site owner, will receive a £400 discount on their fuel bills through the Energy Bills Support Scheme Alternative Funding (EBSS Alternative Funding).

Applications can be made on the government online portal, see below link:

Apply for energy bill support if you do not get it automatically - GOV.UK (

If you cannot apply online or need help with your application, contact the helpline team on 0808 175 3287.

Please be reminded that you will never be asked to apply for EBSS Alternative Funding by email or text and will never be sent a link to apply.

£200 Alternative Fuel Payment  (Updated 13 March)

For the £200 Alternative Fuel Payment (AFP) to help households who use alternative fuels, such as biomass, liquified petroleum gas (LPG) and heating oil, if you haven't received the energy support payment automatically, please go to below government online portal for application, or contact the helpline if needed. Telephone: 0808 175 3943 (Monday to Friday, 8am to 6pm).

The government online portal, please click below link:

Apply for alternative fuel bill support if you do not get it automatically - GOV.UK (

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