Customers told us they wanted more information on how we’re performing. Each month we will publish the following information which customers told us mattered.
Monthly performance figures for April 2024
Repairs
- Number of completed repairs: 1,555 cases
- Repairs completed ‘right first time’: 95.45%
- Time taken to complete an emergency repair: 13.01 hours
- Average waiting times for a non-emergency repair:54.1 days
- Customer satisfaction : 84.7%
Investment in home
- Number of Damp and Mould NEW cases: 59
- Number of Damp and Mould COMPLETED cases:12
Customer Services
- Average call waiting time for Customer Services: 43 seconds
- Average call waiting time for Income: 1 minute 14 seconds
- Average call waiting time for Repairs:14 minutes 58 seconds
