Better business

Monthly Performance Figures - April 2024

Rooftop Communications Team
May 28, 2024

Customers told us they wanted more information on how we’re performing. Each month we will publish the following information which customers told us mattered.

Monthly performance figures for April 2024

  • Number of completed repairs: 1,555 cases
  • Repairs completed ‘right first time’: 95.45%
  • Time taken to complete an emergency repair: 13.01 hours
  • Average waiting times for a non-emergency repair:54.1 days
  • Customer satisfaction : 84.7%

Investment in home

  • Number of Damp and Mould NEW cases: 59
  • Number of Damp and Mould COMPLETED cases:12

Customer Services

  • Average call waiting time for Customer Services: 43 seconds
  • Average call waiting time for Income: 1 minute 14 seconds
  • Average call waiting time for Repairs:14 minutes 58 seconds

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Rooftop Communications Team
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