Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
As part of Rooftop Housing Group's housing management we carry out regular property MOT's to make sure that the right people are living in our properties.
We work with other social landlords and statutory agencies to detect fraud where the law requires it or where information sharing protocols are in place.
This collaboration has allowed us to join two new groups; the Mercian Tenancy Fraud Forum and The Gloucestershire Tenancy Fraud Forum. As part of these groups we share experience and knowledge to help find the best possible way to stop fraud happening.
Housing tenancy fraud is not a victimless crime – it stops homes being let to those in need, it costs money, and stops new homes being built... no one wins.
If you see or hear anything suspicious, please get in touch, We need you to help us to stamp it out.
What we are doing to tackle tenancy fraud
Customer Charter
we want to give you excellent customer service and a great experience when you contact us
This Charter sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.
We want to give you excellent services and a great experience.
Customer Promises
Our Customer Promises are the way we will work together through your time living in a Rooftop home.
Service Standards
Service Standards - Rent and service charges
Service Standards - Building new homes
Service Standards - Repairs
Our Service Standards tell you what services you can expect, and how we carry out those services.
Service Standards - Moving in
Service Standards - Neighbourhoods and support
Service Standards - Communication
Service Standards - Keeping you safe
Engagement standards
Our Engagement Standards show what you can expect from us when you get in contact with us.
There are also different groups that you can join and be part of. These groups help Rooftop give better service
Engagement Standards - Help us to help you
Engagement Standards - Have a conversation
Engagement Standards - Get involved
Contact us
You can contact us via our online form, email or telephone or by visiting our office in Evesham.
You will be contacted by your Neighbourhood Officer within 5 days or within 1 day if the complaint is of a serious nature
(Always call 999 in an emergency/you suspect a crime has been committed)