we want to give you excellent customer service and a great experience when you contact us
This Charter sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.
We want to give you excellent services and a great experience.
Service Standards - Rent and service charges
Service Standards - Building new homes
Service Standards - Repairs
Our Service Standards tell you what services you can expect, and how we carry out those services.
Service Standards - Moving in
Service Standards - Neighbourhoods and support
Service Standards - Communication
Service Standards - Keeping you safe
Our Engagement Standards show what you can expect from us when you get in contact with us.
There are also different groups that you can join and be part of. These groups help Rooftop give better service
Engagement Standards - Help us to help you
Engagement Standards - Have a conversation
Engagement Standards - Get involved
You can contact us via our online form, email or telephone or by visiting our office in Evesham.
You will be contacted by your Neighbourhood Officer within 5 days or within 1 day if the complaint is of a serious nature
(Always call 999 in an emergency/you suspect a crime has been committed)