Customer Charter | Rooftop Housing Group

Delivering excellent services and a great experience

This Charter sets out how Rooftop Housing Group will run its services to meet your needs, regardless of the type of Rooftop home you live in.

Customer Promises

Our Customer Promises are the way we will work together through your time living in a Rooftop home.

Our Promises

Service Standards

Our Service Standards tell you what services you can expect, and how we carry out those services.

As we develop a new Customer Strategy between now and the Summer, we are taking the opportunity to review our Service Standards. Our Customer Experience Groups will be asked for their views on the draft standards, and we will place a copy here and welcome comments. You can contact us about this or any other matter here. We are also publishing a new set of performance information requested by you from May, which includes repairs, investment in the home, ASB, and customer service.

Engagement standards

Our Engagement Standards show what you can expect from us when you get in contact with us.

There are also different groups that you can join and be part of. These groups help Rooftop give better service

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What Rooftop means to me

"I'm very happy with the contractors that do my repairs. They have always been so polite, and they get the job done. I’ve found they come out quickly too."

Mrs Anonymous

Tenant