Your Rent

When you sign your tenancy agreement you are agreeing to pay your rent on time and to not fall into arrears.

Your rent

When you sign your tenancy agreement you are agreeing to pay your rent on time and to not fall into arrears.

If your rent is going to change we will always give you 4 weeks’ notice in writing.

If you need to check your rent balance, give one of our team a call and we will be happy to give you those details.

Find out how Rooftop sets rents and funds new homes

How to pay your rent

Most people find that Direct Debit, it’s the easiest and most convenient way to pay and you can choose a payment frequency (weekly, fortnightly or monthly) to suit you.

Your first rent payment must be paid when you take on the property and your Direct Debit will be set up to collect all future payments. If you wish to set up a new Direct Debit or to make changes to your existing arrangement, please contact the Income Team.

If you are able to, we’d always encourage a slight overpayment each month, it means that if your circumstances change (you need to make a new Universal Credit Claim for example) you won’t immediately fall into rent arears and it gives more peace of mind.

If you need to pay via an alternative payment method, please discuss this with your Neighbourhood Officer or contact the Income Team.

Claiming benefits

If you claim Housing Benefit or Universal Credit to help pay your rent it is your responsibility to ensure your claim is always up to date and to notify us of any changes to the amount you receive.

What if you can't pay

We know times are hard and getting harder for a lot of people right now and we are here to help.


Our team can help you get through the difficult times, with money advice, benefits advice, and payment plans, so that you can stay in your home for the good times.


We understand that talking about money worries is difficult, but you may be putting off the call that will help you most. We have helped hundreds of our customers just like you stay in their home by maximising their income, get out of rent debt and money trouble.

Get in contact with our team about difficulty with your rent.

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We can help

Our Income Team will chat through your situation with you and assess how we can best help.

We have two specialist Money Advisors who can give you advice on benefits and budgeting. They can also point you to other organisations that may be able to help.

We can then come to an agreement with you that will help you start reducing your rent arrears at an amount you can afford.

For independent advice you can also visit your local Citizens Advice Bureau.

Falling into rent debt

We want to help to everyone who is experiencing difficulty and to do that we will be using an automated message system


If you are in rent debt with us and it is not linked to benefit payment cycles (some people go in and out of debt because of when their benefits are paid) you will get a call from our automated system to ask you to get in contact, or even to just press 1 and you will be put through to the team.


We will be clear on each action we take, how we can help you, and what may happen if you refuse to work with us to clear any rent debt.

You will find more information here.

Contact us

If you need to discuss your rent account with us please contact Rooftop Housing Groups Income team directly.


You must contact us if you need support with your rent account.