Customer Contact Advisor

Customer Contact Advisor

Location: Evesham

£22,374 per annum, 30 hours per week

We work together – We make things better – We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant.  We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices. 

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

·      Flexible working

·      Holiday buying and selling scheme

·      A day’s paid leave for your birthday or annual celebration

·      2 days paid leave to help with a house move once you have completed your probationary period

·      Life assurance

·      Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline

·      Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.

·      Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.

·      Funded training and sponsored qualifications.

·      2 days paid volunteering leave per year.

About the role

As a Customer Contact Advisor you will be the first point of contact for our customers — in person and over the phone — providing a welcoming, efficient, and friendly service. You'll handle a wide range of queries, from repairs and maintenance requests to rent accounts, housing benefits, and general enquiries. Your role is key to ensuring a smooth customer experience, offering accurate advice, managing appointments, and supporting various operational processes. You’ll also be responsible for maintaining our reception area, coordinating with contractors and internal teams, and managing administrative tasks such as job tickets, work orders, and minor adaptations. As part of our wider housing team, you’ll help log complaints, handle social media feedback, and contribute to delivering high-quality service across the board. This is a varied and fast-paced role that requires excellent communication skills, a proactive attitude, and a genuine passion for customer service.

About you

You are a natural communicator with a strong customer focus and a professional, approachable manner. You have previous experience in a busy office environment where resolving customer queries efficiently was a key part of your role. You are comfortable speaking to people, both over the phone and face to face, and are confident using IT systems to record and manage information accurately. You have experience in dealing with a range of customer enquiries, strong attention to detail and the ability to stay calm under pressure as well as a collaborative approach that enables you to support both customers and colleagues.

Closing date: 17 July 2025

Interview date: 23 July 2025

Please refer to the recruitment pack upon completing your application.