Your tenancy

From the moment that you move in until the time you decide to leave us, you are at the heart of everything that we do.

 

About your tenancy

It is important to us that by working together, you can enjoy your home and your tenancy with us. From the moment that you move in until the time you decide to leave us, you are at the heart of everything that we do. 

We offer affordable housing primarily in Wychavon and Gloucestershire with a range of sizes and types of accommodation.

How do you apply for a home?

Although we build the homes we do not select who is eligible to live in them. ​To apply for a home, you need to register with your local authority who will operate a choice based lettings system, which allows home seekers to bid for vacant properties.

Once you have registered, you will receive a bidding reference number which you will need to use every time you want to bid for a property. When you have placed your bid, the local authority concerned will allocate the property depending on the priority level of the bidder. 

Wychavon District Council
Gloucestershire Homeseeker Plus
Redditch Home Choice
Moving in
Your rent
Repairs
Repairs

Service charges

Some of you will see that you pay a service charge, sometimes referred to on annual Rent Charge Notifications as a property charge.  Here are some answers to the frequently asked questions to help you understand what service charges do and don’t cover.

Customer engagement

We want to put your experience of Rooftop at the heart of how we change and grow and get better at meeting your needs.

 

“Customer Engagement” is just another way of saying that we will listen and then we’ll do something about it. It’s simple really.

If you want to be involved in what we do, at whatever level, then you can…

Anti social behaviour
Tenancy Fraud
Mutual exchange

Moving out

We want to make sure that you have a great experience with Rooftop, all the way through your tenancy. If you do decide to end your tenancy with Rooftop there are some things that you’ll need to do to make sure that the process moves smoothly for everyone.

News

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Rooftop Housing Group includes Rooftop Housing Association and Rooftop Homes Limited  Read More

Registered address: 70 High Street, Evesham, Worcestershire. WR11 4YD                                   © Rooftop Housing Group 2019 | All rights reserved | terms and conditions
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