Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
As part of Rooftop Housing Group's housing management we carry out regular property MOT's to make sure that the right people are living in our properties.
We work with other social landlords and statutory agencies to detect fraud where the law requires it or where information sharing protocols are in place.
This collaboration has allowed us to join two new groups; the Mercian Tenancy Fraud Forum and The Gloucestershire Tenancy Fraud Forum. As part of these groups we share experience and knowledge to help find the best possible way to stop fraud happening.
Housing tenancy fraud is not a victimless crime – it stops homes being let to those in need, it costs money, and stops new homes being built... no one wins.
If you see or hear anything suspicious, please get in touch, We need you to help us to stamp it out.
What we are doing to tackle tenancy fraud
Resident access
Report a repair or how to pay your rent, you can find the information you need here!
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CLOSED FOR YOUR HEALTH AND SAFETY
To help keep all our customers and staff safe and well we have closed all of our offices, but we are working hard to ensure that we can still provide essential services to all of our customers.
If you do need to contact us regarding Rent, Benefits or Repairs please contact us on 01386 420800
A new Customer Portal Coming Soon
A new resident portal which will work alongside our new Housing Management System will be arriving by Summer 2021. This will allow you access to all the information that you will need regarding your tenancy, including easy access to contacting your neighbourhood officer, making and adjusting your payments, keeping track of your repairs, changing your details and keeping hold of all important information. Sounds exciting? register your interest now and we will keep you informed of all new updates.
Whilst that work happens we are unable to offer online rent account access,
if you need to check your balance please call our team on the number below.
Your rent account
Please contact us if you would like a statement of your rent account. We will email you a copy within five working days of your request, or alternatively you can sign up to receive monthly statements from the beginning of each calendar month.
If you are struggling with your rent account our Money Advisors can provide help and support with getting the right benefit entitlements.
Reporting repairs
All repairs are grouped into various categories and we will give a target date for completion.
Every effort will be made to finish the work in the time specified, providing that we are able to access your property. You will be offered an appointment for urgent and routine work.
You can use our online service for minor repairs but please do telephone for anything else. You can also contact us for more information on the planned maintenance of your property.
Rent Enquiries
If you need to discuss your rent account with us please contact Rooftop Housing Groups Income team directly.
You must contact us if you need support with your rent account.
Report a repair
You can use our online service for minor repairs but please do telephone for anything else.
you can also contact us for more information on the planned maintenance of your property.
