Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
As part of Rooftop Housing Group's housing management we carry out regular property MOT's to make sure that the right people are living in our properties.
We work with other social landlords and statutory agencies to detect fraud where the law requires it or where information sharing protocols are in place.
This collaboration has allowed us to join two new groups; the Mercian Tenancy Fraud Forum and The Gloucestershire Tenancy Fraud Forum. As part of these groups we share experience and knowledge to help find the best possible way to stop fraud happening.
Housing tenancy fraud is not a victimless crime – it stops homes being let to those in need, it costs money, and stops new homes being built... no one wins.
If you see or hear anything suspicious, please get in touch, We need you to help us to stamp it out.
What we are doing to tackle tenancy fraud
Resident access
Report a repair or how to pay your rent, you can find the information you need here!
The Rooftop Customer Charter shows you what to expect as a rooftop customer, and what responsibilities you have as a Rooftop customer... Plus new ways of getting involved and helping us improve...
Take control of your account with the MyRooftop APP and Portal
MyRooftop is the new Rooftop Housing Group App and web Portal. With MyRooftop you can book repairs, see your rent balance and make payments, contact your Neighbourhood Officer, report ASB and more.
24 hours a day, and all without having to sit in a phone queue
Once you have registered for MyRooftop app, you will be able to sign in to MyRooftop Portal too!
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