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Health and wellbeing

What to do in a power outage?

Rooftop Communications Team
March 13, 2023

A power outage is when the electrical power goes out unexpectedly, and it can happen at any time.

Here are some tips to help protect you and your home during any outages. Being prepared can help keep you safe.

Be prepared before a power outage

  • Make sure you have multiple torches along with extra batteries.
  • Ensure you keep your mobile phone charged so you can make calls in an emergency.
  • Make sure you have thick blankets, bedding and clothing for you to stay warm.
  • Try and keep some non-perishable foods that don't require cooking in your cupboards.
  • Make sure you have your utility provider’s emergency number written down somewhere.
  • Make sure the first aid kit is easily accessible.
  • Keep important documents safe and handy.
  • Look out for elderly neighbours and ensure they are prepared for a possible power cut.

During a power outage

  • Call 105 – it is a FREE emergency line if you have a power cut or need to report an electricity network safety issue. It will connect you with your local network operator.
  • Do not open fridges or freezers as the cold air will escape.
  • Do not use a gas stove or oven to heat your home.
  • Disconnect appliances and electronics to avoid damage from electrical surges.
  • If the property has a hot water tank, don't take a shower or bath – save that water for hot water bottles since the tank will stay warm for a while after the power goes out.
  • Secure vulnerable pets.
  • If you are safe to go out, check on vulnerable neighbours who may need help.
  • Have alternate plans for refrigerating medicines or using power-dependent medical devices.

When the power comes back on  

  • Check the fuse box for flipped trip switches.
  • Reset clocks, timers and Wi-Fi.
  • Check your refrigerator and freezer for any spoiled food. Some foods, like ice cream, are unsafe to refreeze.
  • Check on vulnerable neighbours.

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Rooftop Communications Team
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