Help Us Help You: Update your information so that we can provide services that meet your needs

We understand that life can bring changes. Your updated information allows us to understand your unique circumstances better, whether it’s changes in your family, finances or specific needs.

As a reliable landlord, we care about providing you with the possible services that suit your needs. That’s why we are reaching out to ask you to update your personal information with us.

Whenever you have contact with one of our colleagues, they will ask you some questions to update your personal information. They may ask for details such as:

• Contact details
• Date of birth
• Disability status (impairment)
• Ethnic origin
• Nationality
• Armed forces
• Employment (economic) status
• Sexual orientation
• Support needs (such as literacy, preferred language and print format) and
• Gender identity

Having accurate and up to date information is vital for you and us. It allows us to communicate efficiently with you, provide tailored and right services that suit your needs and develop policies to address specific challenges.  

Your information is stored securely. We will never share, sell, or use it for anything other than improving how we deliver our services.

We thank you for your cooperation.