Health and wellbeing

Be aware of doorstep scammers

Rooftop Communications Team
August 8, 2023

We always urge our customers to be mindful of bogus callers, especially after recent media reports that scammers have been knocking on doors.

Doorstep scams happen when someone comes to your door and tries to trick you into giving them money or gain access to your home.

Doorstep scammers aren't always pushy and persuasive. They sometimes appear to be friendly and nice, but that doesn't always mean you can trust them. 

What can a door scam look like?

  • Rogue traders who say they've noticed something wrong with your property that they can fix.
  • Fake police or bank staff come to your door and ask to see your PIN or your bankcards. The real police would never come to your house and ask for this information.
  • Door-to-door sellers who say they have large discounts, time-limited offers or only a few items left.
  • Utility 'officials' from gas and electricity companies but don't have an official ID badge.
  • Unexpected deliveries of any goods or products that you didn't order.
  • Fake charity collectors who are unable to supply a registered charity number.
  • Strangers who try to enter your home.

 How can I protect myself from doorstep scams?

Remember, you don't have to open the door to anyone you don't know. Before you open your door always:

  • Stop and ask yourself if you are expecting anyone. 
  • Lock other outer doors before answering the front door, as some scammers work together.
  • Put the door chain on and look through the peephole to see who's there.
  • Check their identity card and scrutinize it. If you are still unsure, phone the company the person says they're from. Don't worry about leaving someone waiting.
  • If you're being pressured or feel unsafe, contact friends, family or the police.

Rooftop urges our customers to always ask for identification before letting anyone you don't know into your house.

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Rooftop Communications Team
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