Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
Great Homes
“Rooftop is one of the country’s leading place-based housing associations, providing a range of homes to rent, part-own and buy. ”
As part of Rooftop Housing Group's housing management we carry out regular property MOT's to make sure that the right people are living in our properties.
We work with other social landlords and statutory agencies to detect fraud where the law requires it or where information sharing protocols are in place.
This collaboration has allowed us to join two new groups; the Mercian Tenancy Fraud Forum and The Gloucestershire Tenancy Fraud Forum. As part of these groups we share experience and knowledge to help find the best possible way to stop fraud happening.
Housing tenancy fraud is not a victimless crime – it stops homes being let to those in need, it costs money, and stops new homes being built... no one wins.
If you see or hear anything suspicious, please get in touch, We need you to help us to stamp it out.
What we are doing to tackle tenancy fraud
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Resident Excellence Panel
A group of our residents who help ensure that we become a better company and provide the services at a standard that you expect.
Who are the Resident Excellence Panel?
The Residents Excellence Panel (REP) is a group of residents set up to scrutinise Rooftop services to its residents, to make recommendations for improvement and to act as a source of assurance.
The panel works from a list of services that are considered in need of a review. This list is prepared in consultation with residents to ensure we are looking at areas that matter to you.
What does the REP do?
We aim to review between two and four service areas each year. When a topic is under review, it is looked at in the following ways:
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Considering existing policies and procedures
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Interview with the relevant senior officer
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Interview with relevant officers delivering the service to residents
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Working on internal scrutiny and the complaints review
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Interview relevant partners Rooftop works with such as Wychavon if the review involved lettings
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Shadowing staff Engaging customers via surveys including social media
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When the review has been carried out, recommendations are made for changes to the service area.
Meet the Resident Excellence Panel
Resident Excellence Panel meeting Minutes
Want to find out more?
If you'd like to be part of the REP then please fill in this form and we will get in contact with you.