Resident Excellence Panel
A group of our residents who help ensure that we become a better company and provide the services at a standard that you expect.
Who are the Resident Excellence Panel?
The Residents Excellence Panel (REP) is a group of residents set up to scrutinise Rooftop services to its residents, to make recommendations for improvement and to act as a source of assurance.
The panel works from a list of services that are considered in need of a review. This list is prepared in consultation with residents to ensure we are looking at areas that matter to you.
What does the REP do?
We aim to review between two and four service areas each year. When a topic is under review, it is looked at in the following ways:
Considering existing policies and procedures
Interview with the relevant senior officer
Interview with relevant officers delivering the service to residents
Working on internal scrutiny and the complaints review
Interview relevant partners Rooftop works with such as Wychavon if the review involved lettings
Shadowing staff Engaging customers via surveys including social media
When the review has been carried out, recommendations are made for changes to the service area.