It is written into the very fabric of our organisation that we go above and beyond.
We are committed to developing high quality, well designed, energy-efficient homes in which our customers can live successful lives.
Because we build Great Homes we will always aim to achieve EPC A rating on all new houses where possible. In our land led schemes we adopt a “fabric first” approach and our new homes are supplemented by renewable technologies including Photo-voltaic (PV) panels, air-source heat pumps, and ground source heat pumps to reduce reliance on fossil fuels and keep utility bills low for our customers.
The resident comes first and we know that our residents need homes that are warm but ultimately they need to be inexpensive to run and easy to live in.
UNDER OCCUPANCY REDUCTION OR ‘BEDROOM TAX’
If you are working age and claiming Housing Benefit or Universal Credit for help with your rent, this will be reduced by 14% if you have one empty bedroom, or 25% for 2 spare rooms or more.
There are rules about children and bedroom entitlement.
Citizens Advice Bureau have a calculator for working out how many bedrooms you are entitled to bedroom calculator
If you do experience any difficulties, we would encourage you to contact us immediately, ideally in writing if possible and provide us with a reasonable amount of time to fix the problem.
We have a legal responsibility to make sure any gas equipment we supply is safely installed and maintained in good condition.
This includes using a Gas Safe registered engineer to carry out an annual gas safety check on each appliance in your home.
Rooftop has no obligation to service appliances installed by tenants, but we do include flues and supply pipework within safety checks. Your own cookers and appliances will be visually checked, with any found to be faulty isolated by the engineer at the time of inspection.
Universal Credit is the government’s new benefit for working age people. It replaces Jobseekers’ Allowance, Employment and Support Allowance, Housing Benefit, Child Tax Credits, Working Tax Credits and Income Support.
It is paid monthly, direct to you, so you will need to have a bank account, and it can only be claimed for and accessed online. If you struggle to get online, get in touch as we may be able to help.
You will need to have an email address that you can access easily on a regular basis before you start the claim.
You will then be responsible for paying your rent to your Landlord.
If you have any concerns or would like to know more about the new benefit, please get in touch.
As part of the Government's Welfare Reform changes, the total amount of benefit that can be received will be a set amount for both single people and couples. This is called the benefit cap.
The benefit cap was brought in to make sure that no family received more in benefits than the average working household.
The cap is currently
£384.62 a week if you are a couple or have children
£257.69 a week if you are a single person
Be very careful about borrowing money or accepting goods from anyone not authorised by the Financial Conduct Authority. They often charge very high interest rates and demand unaffordable repayments. Lenders such as these are known as Loan Sharks.
NOT SURE WHAT A LOAN SHARK IS?
If you can answer yes to one or more of these questions you might be borrowing from a loan shark:
Did they offer you a cash loan?
Did they not give you paperwork?
Did they add huge amounts of interest or APR to your loan?
Have they threatened you?
Are you scared of people finding out?
Have they taken your bank card, benefit card, passport, watch or other valuables from you?