We will

-          Tell you if the repair you have reported is your responsibility or ours

We have compiled a library of videos showing you how to complete some repairs.

-          Attend to all repairs within our target timescales

-          Aim to complete your repair at first visit

-          Make sure your home has a yearly gas service and safety check

-          Contact you in advance to let you know of planned works or improvements to your home

You will

-          Maintain your home to a good standard

-          Let us know promptly of repairs needed to the property

-          Provide access to your home when we need to carry out work including gas servicing and safety check appointments

-          Get written permission before making alterations

-          Fix anything you break or damage

Click here to find out how we work together to build better communities.

Click here to find out what to expect when it comes to paying your rent.