We will:

  • Tell you if your issue falls within our definition of anti-social behaviour or not.
  • Offer advice on resolving neighbour disputes yourself.
  • Conduct an initial investigation into reported ASB within 5 days, working closely with the Police on emergency cases.
  • Be realistic with you in terms of what outcome can be achieved.
  • Agree with you how often we will contact you to keep you informed on the progress of your case.
  • Advise you of the most effective way to gather evidence  about your case and support you to attend court if necessary.
  • Work with other agencies to minimise the occurrence and impact of ASB.
  • Seek and listen to your feedback on how we can improve our service to you.

You will:

  • Take all reasonable steps to resolve a situation before involving Rooftop, implementing any advice received.
  • Avoid making anonymous complaints.
  • Report very serious ASB to the Police in the first instance.
  • Give us all the relevant information we need to investigate your case, keeping us updated if anything significant changes.
  • Work with us to collectively agree the desired outcome of your case.
  • Provide effective evidence to help us to achieve the outcome we agreed.
  • Attend mediation if we think it would resolve your case, or accept that our involvement will end if you decline without good reason.
  • Provide witness statements, work with the Police and attend Court if your case is of a serious nature.