Skip to main content
- Tell you if your issue falls within our definition of anti-social behaviour or not.
- Offer advice on resolving neighbour disputes yourself.
- Conduct an initial investigation into reported ASB within 5 days, working closely with the Police on emergency cases.
- Be realistic with you in terms of what outcome can be achieved.
- Agree with you how often we will contact you to keep you informed on the progress of your case.
- Advise you of the most effective way to gather evidence about your case and support you to attend court if necessary.
- Work with other agencies to minimise the occurrence and impact of ASB.
- Seek and listen to your feedback on how we can improve our service to you.
- Take all reasonable steps to resolve a situation before involving Rooftop, implementing any advice received.
- Avoid making anonymous complaints.
- Report very serious ASB to the Police in the first instance.
- Give us all the relevant information we need to investigate your case, keeping us updated if anything significant changes.
- Work with us to collectively agree the desired outcome of your case.
- Provide effective evidence to help us to achieve the outcome we agreed.
- Attend mediation if we think it would resolve your case, or accept that our involvement will end if you decline without good reason.
- Provide witness statements, work with the Police and attend Court if your case is of a serious nature.