An emergency repair is something that could cause danger to health, poses a risk to residents’ safety or serious damage to property.

Examples of these are:

  • Gas boiler failure
  • Total loss of electrical power
  • Unsafe electrical sockets or fittings
  • Loss of heating in cold weather
  • Severe water leak
  • Blockage of your only toilet
  • Blocked drain with sewage overflowing
  • Burst water pipe where you are unable to control or isolate the water supply
  • Minor water leak that cannot be contained and is likely to cause damage
  • Loose or falling brickwork or concrete
  • Securing a vulnerable property

If you need an emergency repair, report it to us direct on 0800 0421 800

Remember: If you suspect a gas leak, you must phone the gas emergency number on 0800 111 999.