Data protection

Your privacy is important to us and any information provided to us will be processed lawfully and fairly in accordance with the Data Protection Act 2018 (the DPA). We will use reasonable endeavours to ensure that your details are accurate and up-to-date and that we apply adequate security measures to protect it. Please ensure that you let us know if the details you have provided us with change at any time.

Various pages of the Site may allow you or require you to submit personal details (including your name and contact details) and other functions may require you to do so. By submitting this information, you consent to our processing and using it as we may require to provide the service requested by you (which may include contacting you) and to offer you such information as may be related to it.

We may use your personal information to:

  • Confirm, update and improve our records;
  • Identify and inform you of services that may be of interest; and
  • Analyse and develop a relationship with you.

Personal information you supply us with and the information about your use of our services will be used by us or members of our group of companies to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party other than within our group unless we believe that such disclosure is required for us to arrange the services you have submitted that information for (for example, to our contractors for housing management purposes) or for our internal business purposes. Any disclosure to third parties will be made in accordance with the DPA.

You have certain rights under the DPA, including the right to see the information we hold about you (for a small charge), the right to have any wrong information corrected, and the right to require us to stop processing your personal data. Please contact us if you would like to discuss any of these.


Cookies are small amounts of information that are sent to and are stored on your computer. They may be used by us to identify you when you visit the Site, and to make your use of the Site more convenient for you. If you do not wish to have Cookies stored on your computer you can disable Cookies on your Internet browser.

Privacy of communications

Information provided to or by us through the Site, including by email, cannot be guaranteed to be secure or error-free. Such information may be subject to loss, interception, or alteration. We will not be liable for any loss or damages, howsoever arising, occurring as a result of such electronic communication being lost, intercepted or altered or affected in any other way.