• Sarah Tempest

We're still in your Neighbourhoods

Updated: May 12, 2020

Lockdown and social distancing may have forced our Neighbourhood Officers to rethink how they can continue to deliver an exemplary service to our customers, but this change in how we work has not prevented them from providing support in sometimes very challenging circumstances.

A partnership between Rooftop and Wychavon District Council (WDC) has been rehousing

homeless people. Councils were told to get homeless people off the streets as sleeping rough is a tragedy at any time, but particularly awful during Covid-19.

Rooftop is delighted to have been able to help by offering void properties. Two of our Neighbourhood Officers, Abbey Mountford and Lucia Chamberlain have been working closely with WDC. They have organised furniture packs and have been assisting customers by assembling furniture for them. They have also been shopping for kettles and other electrical items to ensure they have everything they need to start their tenancies. They've been working long hours so that our new residents have the smoothest transition possible.

Our Neighbourhood Officers may not have been able to have their usual face to face catch ups with customers, but they are always available to be contacted by phone or email. Many of them have been carrying out drive by estate management inspections and a key role during this pandemic has been making telephone calls to our elderly or vulnerable customers. Our NO's will contact all customers on their patch and will eventually identify block champions for the flats in their areas.

All of our Neighbourhood Officers and Co-ordinators have worked hard to ensure we let as many voids as possible, whilst observing the social distancing measures. All the preliminary conversations and checks have been done over the telephone and tenancy documents are then left in the void property for the customer to read and sign.

We currently have areas where we are recruiting for permanent NO’s so our existing officers are covering these areas too, meanwhile all our usual reception duties are being done by our staff working at home. Despite some IT issues at the beginning of lockdown, they’ve been fielding in excess of 250 calls a day when they’d normally take around 150.

Our housing stock also includes hospital accommodation for keyworkers and our staff in Shrewsbury , Worcester and Weston have been working particularly hard to let their hospital accommodation to those on the front line having to deal with Covid-19.

If you want to get in touch with your Neighbourhood Officer, please phone or email them. We are still here for you.


01386 420800

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