CLOSED FOR YOUR HEALTH AND SAFETY
To help keep all our customers and staff safe and well we have closed all of our offices, but we are working hard to ensure that we can still provide essential services to all of our customers.
If you do need to contact us regarding Rent, Benefits or Repairs please contact us on 01386 420800
Your rent account
Your rent is still a priority and we understand that some of our customers are self-employed or will struggling due to work closures.
We will be taking everyone’s individual circumstances into account and if you have any concerns about your rent account YOU MUST contact the Income Team or our Money Advisors.
They will be able to provide you with the correct current information and can provide help and support with getting the right benefit entitlements.
COVID-19 and claiming benefits
The Department for Work and Pensions are making arrangements to support those who are affected by COVID-19.
They have a dedicated webpage for all their updates. This page provides information about COVID-19 and claiming benefits. It will continue to be updated.
Our repairs line are still open but we are only able to log emergency repairs.
Because of the new Government instructions during the Covid19 outbreak, all non-essential repairs and works have been suspended from today (Tuesday 24 March) until further notice.
What this means for you is that if your repair is not in the following list, we will not be able to attend, and that if you have a repair booked that isn’t in this list, the appointment will be cancelled.
However, we will make sure that no customer is left with a property
in an unsafe condition.
We will be attending to –
Uncontainable Mains water leak
Total loss of water to property
Total Failure of heating
Total loss of electrical supply
Failed Smoke, heat or Co2 alarms
Electrical safety tests (to ensure your home is safe)
Gas servicing (to ensure your home is safe)
Gas turn on and Test (if already booked)
We will also continue to do important compliance inspections such as fire alarm inspections and testing, and lift servicing etc.
We know that this is difficult news to hear, however, the health and safety of our community needs protecting, and by limiting our work, we limit our operatives and your exposure to the Covid19 virus.
All grounds maintenance works have also been stopped.
We are very sorry for the undoubted inconvenience caused by this, but we all need to pay our part in containing this national emergency.
For any non-emergency repairs, please keep checking our website for more updates and only call back once Rooftop have announced that we are able to take repairs bookings again.
We will respond to all calls but please be patient. At this time you will not be able to log a repair online and you must contact our repairs team on 01386 420800
Health and Wellbeing
In line with governmental guidelines, we have cancelled all activities and events. This includes all of our Health and Wellbeing activities in our schemes.
We will be looking at running any events which have been cancelled at a later date when it is safe to do so.
Please keep watching out on the Health and Wellbeing page for more information about our events.
You might be worried about Corvid-19 and how it is impacting on your life. We are all being asked to stay at home apart from essential trips to buy food or medicine and one period of outdoor exercise a day. Some of us are being told to not go out at all if we are in an at-risk group, and we are all being asked to social distance. This might feel difficult or stressful, but there are lots of things that you can try that could help your health and wellbeing.
We have been working hard to get some information together on how best to look after your health and wellbeing during this time.
This edition of the Health and Wellbeing newsletter has lots of great ideas for people of all ages, have a look and stay healthy!
Register below for the Health and Wellbeing Newsletter and keep up to date.