We will meet our new home quality standard

  • Report on satisfaction with new homes (new build and existing homes re-let) through customer satisfaction surveys
  • Report on number of new homes built
  • Report on number of existing homes re-let annually

We will develop a standard for communal areas (where there is a service charge)

  • Report on satisfaction with communal areas
  • Report on improvements to communal areas

We will deliver our annual planned maintenance programme achieving a minimum of 93% customer satisfaction with the repairs carried out

  • Information on programme to be delivered annually
  • Information on when planned maintenance will be provided for individual homes (over time)
  • Satisfaction with planned maintenance monitored through customer satisfaction surveys
  • Inspections of 10% planned maintenance major work carried out (kitchens and bathrooms)

We will meet our standard for the repairs service achieving a minimum of 90% customer satisfaction with the repair carried out

  • Monitor customer satisfaction with repairs
  • Number of repairs carried out - meeting targets for appointments and repairs carried out right first time

We will provide a good quality service for customers affected by anti-social behaviour (ASB) meeting our service standard (this applies only where we have the powers to act)

  • Report on customer satisfaction with service provided
  • Report on number and breakdown of type of cases ASB annually