We will use customer feedback to improve the quality of our services

  • Report on level of customer involvement and feedback and number of services changed as a result of customer involvement
  • Report on how compliments, comments and complaints have changed and improved services provided

We will carry our a programme of customer scrutiny of our services to improve customer satisfaction

  • Report on outcomes of scrutiny reviews
  • Report on customer satisfaction with service scrutinised and improvements in level of satisfaction with service following scrutiny

We will involve customers in monitoring the performance of our contractors and use feedback to continue improving the quality of the service

  • Number of customers involved in attending meetings with contractors
  • Changes made to services as a result of customer feedback

We will work with customers and local partners to improve and maintain local neighbourhoods

  • Monitor customer satisfaction with neighbourhoods as a safe place to live
  • Programme of neighbourhood walkabouts and action plans to improve local neighbourhoods

We will invest in local communities under our Community Investment and Financial Inclusion Strategy

  • Report on level of investment annually by publishing information in the magazine and on the Rooftop website