We will provide a range of opportunities for customers to be involved in helping us to improve services including tenant board membership

  • Report on number of customers involved by involvement method
  • Report on the diversity profile of residents who are involved

We will report on the impact of our customer involvement activity (carried out under the annual Customer Panel action plan)

  • Number of policies reviewed by customers
  • Evaluation of outcomes of action plan

We will provide training for customers involved in helping us to improve services

  • Number of customers trained
  • Evaluation results of customer traning