We will provide different ways for customers to contact us

  • Report on number of ways to make contact, how they have been improved and how many customers are using each method

We will use customer information while maintaining confidentiality

  • Report on any customer comments or concerns about use of information about them

We will collect and use customer information effectively to deliver personalised services where appropriate

  • Report on data held on customers
  • Provide different methods for customers to update personal data
  • Report on how data has been used to tailor individual services

We will work with partners to provide aids and adaptations for homes within the available budget

  • Report on customer satisfaction with aids and adaptations provided
  • Report on number of adaptations provided