Objective 1: Excellent Services
Objective one - Excellent services
"We will develop, deliver and sustain excellent services to all our customers."
Our goals are:
- Carry out a three year programme of two scrutiny reviews per year resulting in measurable improvement in customer satisfaction (0.1% per annum).
- By March 2020 we will ensure that all Rooftop customers enjoy excellent access to services, in person and through technology, delivering best practice in customer care.