The commitments we have made to our residents are measured against regional and national indicators and are monitored and fed back in our Annual Report.
To read more about our commitments to residents, click here to download a pdf of 'Our commitments to you' leaflet. Alternatively, you can go to our publications section to find out more about each commitment.
Our service standards
Our residents are our customers and deserve a commitment from us to provide them with a certain level of service.
After consultation with residents, we have written service standards for our different areas of work. These service standards tell you what you can expect from us, and our contractors.
In total, Rooftop has nine standards. To read more about these, please click on the list below:
If your experience of our services do not match the standards that we have set, or you feel we could improve the service we provide, please let us know by using our contact us form.
