Improving the service of our association
Rooftop has recently signed up to the new
Respect ASB Charter for housing. The purpose of the Charter is to improve the ASB services of housing associations, and consists of the following seven core commitments:
- Demonstrating leadership and strategic commitment
- Providing an accessible and accountable service
- Taking swift action to protect communities
- Adopting a supportive approach to working with victims and witnesses
- Encouraging individual and community responsibility
- Having a clear focus on prevention and early intervention
- Ensuring a value for money approach is embedded in the service.
Alan Tandy, Tenancy Enforcement Officer at Rooftop Housing Group said: "By signing up to the Charter, we are demonstrating our commitment to provide a high quality ASB service and our accountability to customers. The Charter will be based on a self-assessment approach and can be used as a framework for improvement, tailored to local needs and priorities."
