There are a number of ways you can pay your rent:
- direct debit: providing you are not receiving housing benefit, you can pay your rent every month directly from your bank account.
- standing order: this is like a direct debit but you must contact your bank if any changes are needed
- pay online: you will need your AllPay payment card and your debit card details - click here to pay online
- at an allpay paypoint: you can pay by cash or debit card and will need your allpay payment card
If you have lost your allpay card, please contact us and we'll send you another. Please note, we do not accept rent payments at our head office.
To find your local allpay point, click here.
What if I have problems paying?
If you ever have problems paying, please contact us as soon as possible. Please don't ignore the problem - the sooner you get in touch, the sooner we can help you. The longer you leave it, the bigger the problem will get.
Everyone has money worries at some point in their life, so don't be embarrassed to talk to us.
We can:
- talk through your situation with you
- assess how we can best help you
- help you put together a plan to pay the money you owe us
- give you advice on benefits and signpost you to other organisations that may be able to help you
- come to an agreement with you that will help you start reducing your rent arrears at an amount you can afford
- refer you to a specialist money advisor or Citizens Advice Bureau
