- You can report your repair online, however if your repair is urgent, for example: a burst pipe, please call us free on 0800 0421 800.
- If you have already reported a repair to us, you can check the status of your repair here.
How quickly are jobs done?
We try to respond to all repair requests in a reasonable time. All repairs are grouped into various priority categories and each job is given a target for completion. Although these targets are not legally binding, every effort will be made to finish work in the time specified, providing that access to the property is available. Heavy workloads because of frost, storm damage may occasionally cause delays. The category and priority given to your repair request will depend on how urgent it is.
| Category | Time | Details |
|
Emergency repair |
Within 24 hours |
Jobs which will present a risk to life, or may cause structural damage if not put right as soon as possible, for example: burst pipes, serious electrical faults. |
|
Urgent repair |
Seven calendar |
Jobs that affect safety, health or security of your home but do not need to be put right immediately, for example, faulty light switches. |
|
Routine repairs |
30 calendar |
Jobs that are a nuisance, but do not affect safety, health or security. For example: repairs to doors, minor plumbing problems. |
Futher information about our repairs services can be found here:
Repairs handbook (PDF, 2825 KB)
Chargeable repairs (PDF, 906 KB)
